从猴子的故事想到

最近一直在琢磨以问题为中心和以方法为中心的事情,走在路上,想起一个故事。

心理学家做过一个实验,把五只猴子关在一个笼子里,上头有一串香蕉。实验人员装了一个自动装置,一旦侦测到有猴子要去拿香蕉,马上就会有水喷向笼子而这五只猴子都会一身湿。首先有只猴子想去拿香蕉,当然,结果就是每只猴子都淋湿了,之后每只猴子在几次的尝试后,发现莫不如此。于是猴子们达到一个共识:不要去拿香蕉,以避免被水喷到。后来实验人员把其中的一只猴子释放,换进去一只新猴子A,这只猴子A看到香蕉,马上想要去拿,结果,被其他四只猴子海K了一顿,因为其他四只猴子认为猴子A会害他们被水淋到。后来实验人员再把一只旧猴子释放,换上另外一只新猴子B,这猴子B看到香蕉,也是迫不及待要去拿,当然,一如刚才所发生的情形,其他四只猴子海K了B一顿,特别的是,那只A猴子打的特别用力。B猴子试了几次总是被打的很惨,只好作罢。后来慢慢的一只一只的,所有的旧猴子都换成新猴子了,大家都不敢去动那香蕉,但是他们都不知道为什么,只知道去动香蕉会被扁。
故事的结论可以有很多种,而我想说的是,刚开始“拿香蕉会被水淋”是每个猴子都了解的背景,后来“不能拿香蕉”成了一种规定,大家不知道为什么,只知道不能这么做。这就是以问题为中心和以方法为中心的区别,前者了解事情的背景、原因、解决方案,后者只是墨守成规的去遵守前人的规范不敢触碰,只是去执行。

如果仅仅是这样还好,但有一天水淋装置取消了,猴子依然遵守原来的规则不敢去拿香蕉,就很愚蠢了。以物窥人,想到几点

1、流程、规范是人制定的,在当时的背景下生效,随着环境变化是需要随之更替的,不变的是其中解决问题的逻辑和基本理念。否则一成不变的规则就会成为牵绊前进的阻力。

2、如果只着眼于当下,是不能理解流程规范的来源、解决问题的思路的,究其因才能看到全局。可能工作时处理的事情很琐碎,但依然需要去思考公司战略、市场环境、竞争环境、可能的风险、怎么导入流量开源节流。前几天导师张用一个多小时为我讲解了一遍,受益匪浅~其实商科出身这些理论都学习运用过,但身临其境时会忘记抬头看。

3、惯性思维会带来画地为牢的弊病,甚至自己都不能发现。所以,勿忘初衷。

4、在初期猴子打猴子是为了利己,在后来不知原因依然打猴子就是报复心态的萌发,老人走过的路,新人是否一定要走一遍?我认为团队里“老人”的经验是可以以文档方式存放下来作为团队知识管理分享库的,否则每一个新人都要重新探索一次,口口相传又极不稳定,仅凭经验又容易误传。如果这些猴子当初记录了日志“拿香蕉我们都会被水淋”,后面的猴子进来不仅不会被打,还可以一起想办法,怎样不被水淋呢?也就是说分享经验不仅是1=1的过程,更是1+1的过程。在四个月前我也是新人,当时也很迷茫什么都不懂,现在看到同样迷茫的新人真的很想把自己知道的都教给他们,但有时跟项目抽不出时间,所以,我认为以文档形式存放在网盘,积累团队经验、分享认知盈余是能解决这个问题的。

分享到:
  1. 额。。。。。。首先我想到是的是管理者与下属的区别,作为管理者并非是公司的ceo,他并不会在意公司的收益有多好,他只在乎他个人的工资奖金等等,所以没必要告诉你不能那么做的原因;另一方面如果下属过多,去解释原因的效率反而不如直接作用的效率高。其次,老人为什么要把过去的经验教训交给你?公司不是他个人的,他也许哪天就不在公司了跳槽了,没有必要花心血提高你。再换个角度,如果她教会了你,有一天他在你面前还有威信么?而且没准哪天你还跳槽了。
    所以我觉得不要奢求别人教你,通过自己观察,能学到多少就学到多少,能多快就多快。加油吧。你是个挺有归属感的员工!哈哈

  2. 第四点,不知道原因依然打猴子可并不是因为报复心理。就好比人类的世代相传的某一些规矩,比如最近看的舌尖上的中国的段子,两个村的人,到一个固定的节日,就开始男对男,女对女,小孩对小孩,互相对打,直到打出血,甚至有人因此丧命。但在做完这个仪式后大家互相又相亲相爱。人们并无坏心更没想着报复,那只是简单的对古老规矩和仪式的传承。
    我不认为人类有多了不起,有多区别于其他动物。能让人类在这个地球上成为统治地位的一个最重要的原因就是知识的积累和分享。感谢分享的人,让我们获得如此多的间接经验。

  3. 我认为,互联网公司容易产生的一个问题是,由于从上而下的效率至上行为准则,导致从员工到领导的视野有时存在局限,对于知识的积累与传播不够重视,造成学习成本的增加。其实经验性的东西可以用文档甚至视频的形式保存下来,并以合适的结构组织成系统,供后来者学习。甚至想到一个可商业化的点子:开发企业内知识管理的游戏系统:员工作为游戏者参与其中,将知识及经验总结出来,售卖知识及经验获取经验值,经验值累积升级得到成就感,可以发布任务,可以做赏金猎人……让知识的传播变得有趣,从而降低管理成本,提高效率。随便说说,欢迎拍砖

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